I'm happy repeat customer of The Deck Store. Once again Liza went out of her way to make sure my needs were met. She helped me get everything I needed without a long wait and kept me informed all the way through the process. I would highly recommend The Deck Store no matter what you need. Many thanks!!!
From the get go my experience was great! I had many questions as this was the first time using composite, and Stacey was absolutely amazing she explained everything showed us photos etc. and sure enough the end result was beautiful our client was extremely happy! We could not have done it without the help and patients of the staff at the Deck Store specifically Stacey. Would definitely recommend.
Cant say enough positive things about Stacey and the Deck Store in Toronto. I did enormous amount of research on optional products and Tiva Deck was my final choice, and love every linear foot of it. Stacey was so knowledgeable and helpful with all aspects of the project, fastening options, and the final finished deck looks amazing. Any follow up reorders for additional product was fast and accurate and Stacey always went above and beyond to assist me in getting our required product. I would highly recommend this product and location for your next deck project and just ask for Stacey who is the store manager. Blue Mountains ON.
I called the Ottawa Deckstore number looking for information on deck supplies for a deck i was building on my own. Without me knowing that the DeckStore location in Ottawa is currently being moved, the phone was immediately answered by Alain, but from the GTA location. From the very first call Alain and his team have been nothing but on task in regards to any request I have had for pricing, product information, samples and guidance. The Deckstore team has delivered on every timeline they had committed to. From the Alain as the lead, to the AP team to the delivery truck team; everyone has been extremely polite and responsive. The thought of buying from a distance (GTA vs Ottawa) was a bit intimidating at first, especially for a deck with so many moving parts (lights, railing, stairs etc); but with Zoom calls set-up so Alain could walk us around the showroom and show us samples in real time the experience as close to being there in person as you could hope for. I would highly recommend the Deckstore team to anyone looking at a deck project no matter where you reside. Scott
We have been working with Stacey Tsontzidis at the Toronto store - gathering information, going through materials, etc. for an upcoming build at our place northwest of Toronto. I just wanted to say - even before we build - that her level of knowledge and service is incomparable. She is super good natured and has been giving us the good & not-so-good side to different materials - and she always ALWAYS pulls up a photo of a past job to illustrate her point. We'll post again once we are done, but wanted to share our appreciation for her incredible professionalism. Alison & Cheryl
This distributor of deck boards are terrible at giving you info about the product that you purchase from them. My wife and I asked specific questions about the Tiva product that we purchased from her and whether they had any feed back from other customers, we told her where it would be installed and told her that we had some concern about putting composite down because we had been told that if it wasn’t high enough off the concrete it might absorb to much moister. She said that this product by Tiva would not have any of those problems, in fact she said that they could literally be installed in water. My contractor told her that he had never worked with this product and if the install was the same as composite and she said yes but never gave him the installation instructions that she is suppose to print out for the installer.After the install I’m having all kinds of issues with the product with expansion and contraction cupping and swelling at the ends. When I called her and told her some of the issues I was having she quickly passed the buck and that she would have a company rep call me, also did not tell me that the clips that she was suppling were not from the same company, but proceeded to tell us that the clips that she gave us were the ones to use. They are steel and 4 months after the install we had to remove some board to replace them and the clips are already rusted. A word of warning if you buy anything from them make sure that your getting the right info and get it in writing. I was very disappointed with the product that she sold me at a premium price, I surely would not recommend them to anyone that is looking for that type of product.
I am very very happy with the deckstore pvc product, the great service, the staff knowledge, and in particular Stacey. This was my first deck construction and they helped me with the entire process and I had very little waste. I would definitely recommend them to my friends. Thank you!!!
The Deck Store (Toronto) is a Canadian Deck builder based in North York, Ontario. The Deck Store (Toronto) is located at 789 Arrow Rd #10, North York, ON M9M 2L4, Canada.
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