Instead of answering the phone, they listen to your voicemail and decide if they want to answer it or not, and might pick up halfway through your voicemail. Are these real-time voicemails played out loud in the receptionist area in a way that respects patients’ privacy? Did the receptionist only respond because I was beginning to talk about the unprofessionalism of the technologist in an area where other patients could hear? Wouldn’t I normally be revealing personal information in a voicemail, and are these played in front of patients too?
such a horrible medical service to go to. the receptionist is rude, technicians are not in (when they're supposed to be), and the there's zero conmunication. DON'T GO TO THIS LOCATION
I had a disappointing experience with the ultrasound technician. Her behavior came off as unprofessional and slightly condescending and at times rude, which made the appointment uncomfortable. She didn’t create a reassuring or safe environment, which is especially important in medical settings. Additionally, I was concerned to learn that something I shared with her as a patient was later mentioned to the receptionist. This felt like a breach of trust and a potential violation of patient confidentiality. I expected more professionalism.
Radiologist reported my report completely wrong. Rude receptionist. My family dr wouldn't give me my req and said he would send it directly to them so he has a share in this clinic al. Most of the drs in this building have a share in this clinic hence why they just send the req to them or ask the pts to go there. Wouldn't recommend anyone to come here and the technologist don't know what they are doing my 15 mins scan took them 30 mins.
I come here for the occasional ultrasound/ x-rays, and the staff at the Yonge/sheppard location have always been amazing, knowledgeable, friendly and the environment is always comfortable - Thank you. Jennifer
Like every other review, I had a bad experience with the Asian ultrasound technician. Super rude, wouldn’t answer any of my questions, and didn’t care that the hand sanitizer is expired. I mentioned this to the front desk staff member and they also didn’t care, calling me later to explain that it still works if it’s expired LOL. Yea I get that but not a medical building where you probably serve immunocompromised patients/children. I only came here as my doctor referred me; I cancelled my other appt and will find a clinic that treats patients more humanely.
I visited this place and, unfortunately, had a disappointing experience with the ultrasound technician. She was not welcoming and seemed dismissive, making me feel underestimated rather than valued as a customer. A more professional and respectful approach would greatly improve the experience for future visitors. However, the receptionist was very nice and friendly.
Hitek Medical Imaging is a Canadian Diagnostic center based in North York, Ontario. Hitek Medical Imaging is located at 4789 Yonge St #210, North York, ON M2N 0G3, Canada.
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