We’ve given this place multiple chances, and it somehow gets worse every time. I brought 14 people after our holiday party and signed up for the $33 happy hour that supposedly includes a “free drink.” Only after the fact did we find out the included drink was **non-alcoholic**, which is incredibly misleading. They also automatically add a 15% charge to every order without telling you, so you end up tipping on top of it without realizing. The lack of transparency and poor service are unacceptable. Lastly their system is very limited and you end up just using YouTube videos which seems like a rip off. Very disappointed, and we will not be coming back.
Similar to what many other people are saying about their system. There system has limited songs and using YouTube is troublesome,no choice to queue songs and to have YouTube premium. The place has such great potential otherwise
They’re not honest about the prices for happy hour. They automatically add a 15% service charge without telling you and at the time of paying, the machine asks you to tip again. If you are not careful, you end up tipping twice.
Had a great time with our group! Our room looked really nice with the lights. Disappointed a bit though because 1. I called to reserve a room and after calling the next day to confirm, they couldn’t find my reservation. Thankfully they still had a room. And 2. The rooms use YouTube to stream so you can’t queue up songs, or change the key and other functions like at other karaoke places. They don’t even have premium so you’ll get ads in between.
staff was so so so kind , went during happy hour (1:30-8:30!!) good deal and great food, got free pitcher (non-alcoholic) as well as free chips…… had a great time,, will be returning!!!!
Paid almost $700 last week but they treated us like didn’t pay nothing, they turn off the Ac in our room and said AC wasn’t working, we came and complained so many time and they change room with the attitude so so rude. Third time back here but definitely last time also
This was our third time here and it will definitely be our last. The room we got had no working AC, and it became unbearably hot. When we asked about it, staff only brought in a fan and never actually checked if the AC was working. After more than an hour in a sauna, we went back to complain again, and they casually said the AC was “probably broken.” Their attitude was terrible when we asked for help — dismissive and unbothered, like we were inconveniencing them. Instead of offering to move us, they told us all the rooms would be “the same.” That was clearly not true, because when we finally pushed harder, they moved us to another room that had perfectly working AC. The lack of care, the bad attitude, and the poor customer service were unacceptable. They wasted our time, ignored our concerns, and only acted when we insisted. If this is how they treat repeat customers, I can’t imagine how they treat anyone else. Save your money and go somewhere that actually respects their customers.
Neway KTV is a Canadian Karaoke bar based in North York, Ontario. Neway KTV is located at 4901A Yonge St, North York, ON M2N 5N4, Canada.
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