First order I placed, delivery was quick & merchandise was packed with care. Second order, I was quickly informed of a delay in delivery & given two options. This is exceptional customer service. Anxious awaiting my delivery. Thank you
I was in the market for a new premium sheet set with duvet cover and had read good things about Au Lit online. I ended up getting the 220 percale weave in charcoal on a sale and the order ended up totalling just shy of 600 CAD after all discounts. When I first got these sheets out of the packaging, I was shocked. They felt stiff and borderline scratchy, but I figured a wash would soften the sheets up. Despite following all of the included directions, the sheets after washing felt the exact same as they did out of the packaging. I then reached out to Au Lit customer support. I was told that these sheets need to "break in" compared to other sheets. Figuring I would trust the process, I slept on these sheets for weeks. After 2 more washes it was clear to me that nothing was breaking in at all as the sheets still felt exactly as they did out of the packaging. During the 2 weeks however, I probably slept worse than I have in years. Over the years, I have had many different types and styles of cotton sheets with different weaves and thread counts. I can easily say without hyperbole, that even some of the cheapest sheets I have ever purchased have been more soft/comfortable than the sheets I received. I actually went around my home to feel different textiles to compare against. The curtains in my bedroom are literally softer then these sheets. Every single shirt I own is softer. The only textile in my entire home that was comparable was my SHOWER CURTAIN. If that doesn't say it all, I don't know what does. I eventually noticed a DEFECT after placing the sheets on my bed after the 3rd wash. At this point I was livid, not only was the worst bedding I was ever owned, it was also defective and EXORBITANTLY expensive. And that was even after discounts! The only thing that saved this from a 1 star review is that my order was promptly refunded. I ended up taking all the bedding an donating it to my local shelter. To be fair I can only speak to the quality of the 220 count percale weave, but based on how abysmal the quality of this product is, I would stay FAR AWAY from ALL Au Lit products.
Excellent customer service ( no robots!); efficient on-line ordering, product beautifully packaged and received within a few days of ordering…. And the icing on the cake? My selection of two Turkish towels(part of a wedding present), and a throw for me, are all top of the line quality—luxury linen at affordable prices. This was my first order / experience with this superior retailer. And I’m a convert now! Thank you Au Lit Linens for it all!!
I had an issue with a goose down pillow at the Au Lit Midtown location, and Lauren D. was absolutely amazing! Even though she’s not a store manager at that location, she took full charge of the situation. She really understood the issue and went above and beyond to ensure my satisfaction. Lauren is truly a jewel employee at Au Lit!
After much research and consideration, we decided that Au Lit Hutterite Down Duvet was the best choice. And boy, we were right! We have had 2 of our best sleeps under the cloud-like down duvet. Light and airy, yet warm. And the silky ticking held in every feather! This product is truly the finest quality linens. We must add, you will receive outstanding personalized customer service. PS: We chose Deluxe Winter Weight. And it is indeed puffy & warm.
Au Fine has been incredibly helpful and responsive to my needs as a customer. Not just am I satisfied with how lovely their products are, but their customer service really paid attention to me. I had a long back and forth with Lauren who told me all about the best way to care for and enjoy my duvet and made sure that I got exactly the duvet I needed. It is a personal touch that makes me want to buy all my fine linens from them.
As an Interior Designer, Au Lit Fine Linens is always our first stop when purchasing linens for clients, their products are so beautiful and are made to last. Their talented, friendly and knowledgeable team have the detailed product knowledge to provide us with on-point recommendations for a range of client requirements.
Au Lit Fine Linens is a Canadian Linens store based in North York, Ontario. Au Lit Fine Linens is located at 147 Tycos Dr, North York, ON M6B 1W6, Canada.
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