I have been buying caviar from you for many years, but what happened this time is completely unacceptable. I paid for Amur Kaluga, yet under its label I discovered a Royal Imperial sticker - a cheaper and lower-quality product. This is a deliberate misrepresentation, and I did not expect such dishonest practices from your business. I will bring the jar back to you, and I expect a clear explanation and a proper resolution. If this is how you treat loyal customers, it raises serious concerns about the integrity of your business. P.S. After I wrote that comment, I thought the company owner would make some decision to fix the situation. Instead, he called me (we were Facebook friends), started yelling at me and insulting me, tried to force me to delete the comment, then sent me more insults and blocked me.
I had been buying caviar at the Martin Ross Costal Bay location for years. In December, I purchased 3kg of red caviar (1kg per pack), and one of the packs turned out to be poor quality. I called the store to complain but was told that, because they operate as a wholesale business, nothing could be done. A week ago, my wife bought another 3kg (0.5kg per pack), and the third container we opened was the worst quality I've ever tried — discolored, sticky, and with an awful taste. I'm not going there ever again and won't bother calling to complain. Instead, I'm looking into submitting a complaint and food sample to York Region Public Health for inspection. Good luck, Costal Bay.
It’s ridiculous that you advertise your products on social media but refuse to answer basic questions, instead directing customers to call a phone number. Then, when I call to ask about pricing, I’m accused of researching for competitors. This is just bad customer service— and those 1 star reviews below are spot on.
I had a terrible experience with the person working in Toronto office and product. He advertised one price and charged me a higher price for Pink Salmon Caviar. After complaining about his action, he told me that they can change product price anytime and I am not going to get my money back. This is unacceptable behavior, not honest and very rude.
Product quality is very bad. They are very dishonest people, verbally abusive. Customer service same as in Russia. They are doing cash business and overcharging clients, advertising one price and overcharging another price. Confirm the price, before you go, or My recommendation, never buy any product from them.
Coastal Bay Foods Ltd : Caviar Delivery is a Canadian Seafood wholesaler based in North York, Ontario. Coastal Bay Foods Ltd : Caviar Delivery is located at Coastal Bay Foods Ltd, 111 Martin Ross Ave Unit #8, North York, ON M3J 2L9, Canada.
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