The worst experience in customer service , the store manager so rude , after 3 days of purchase even I didn’t open the bag rapped when I purchased , the cashier and manager told you wore it , they put it inside out and was so disrespect and rude , I never recommend this store to any one , it was sooooooo disappointed , after a while I want to make myself happy with shopping but it made me so upset .
I would give 0 if I could, that is so unfortunate that Your manager MARCIA can’t deal with customers . I ordered a frees on line and after 2 days I can to do exchange cz the order that I received was huge also I ordered my size and when I wore both in store and online one and asked her to change it she said that is not my problem. I Need my money back and so sorry for this company that hired this manager
When I purchased a dress, I was told I had 10 business days to return or exchange as long as the tags were on and was an original full priced item. Just 2–3 days later, I came back because the dress was very uncomfortable and itchy. The sales associate (who works on commission) flat out refused my return and insisted I could only exchange if I purchased something on the spot—no option for store credit. She was a Persian lady named MINA who saw me try on and purchase the dress but still DENIED my request. The manager was even worse—rude and dismissive. She claimed there was supposed to be an outside tag on the back of the dress, but when I bought it, there was absolutely NO such tag. I even asked them to check the cameras because I tried it on and purchased it that same day—only the inside tag existed. Instead of listening, they were adamant and confrontational. I later went to another Melanie Lyne location where my return was handled politely and professionally without any issues—proving that the Fairview Mall staff were just being difficult. The lack of respect, terrible behaviour, and refusal to stand by their own policy at this store was unacceptable. Mind you, I have spent thousands of dollars at this store. Fix up - this location always has terrible hires.
The sales lady was very nice and helpfull. I purchased a white top which was $48. and the exacted one in blue was $ 24. I bought the top but was very disappointed. I didn't feel it was justified.
Unfortunately, I’ve stopped shopping at this store. Every time I walk in, I feel completely suffocated. A few of the staff members constantly follow you around, asking questions and pushing items on you instead of letting you browse in peace. I’m the type of shopper who would likely spend quite a bit if left to explore freely, but it’s becoming increasingly difficult to do that here. The manager is lovely, understanding, and aware of the issue, which I really appreciate. But I wish the rest of the team would give customers the space to make decisions on their own. It’s frustrating to feel pressured the moment you walk through the door. It’s a shame, because this location is closer to me, but I now go to the Hillcrest Mall store instead, just for a more relaxed experience.
Ordered a dress. Arrived used looking and dirty. They would not accept it back even for an exchange. Buyer beware! You'll be out hundreds of dollars with no recourse. Manager admitted she doesn't like online purchases for this reason. Telling isn't it?
Love Melanie Lynn’s collections. I always find great looks for both work and social functions. Marcia is great. Not pushy, knows their line and is helpful to show different options & looks.
Melanie Lyne is a Canadian Women's clothing store based in North York, Ontario. Melanie Lyne is located at 1800 Sheppard Ave E, North York, ON M2J 5A7, Canada.
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