We stopped by at York Lanes and had an excellent experience. We ordered the “Veggie Crumble” bowl with extra protein and guac on the side, along with quesadillas loaded with cheese and veggie fajitas. Everything tasted incredibly fresh - the toppings were crisp, the portions were generous, and the veggie crumble had great flavour and texture. What stood out just as much as the food was the customer service. The staff was friendly, patient, and made sure everything was prepared exactly the way we wanted. She was quick, attentive, and made the whole experience smooth even during a busy time. Overall, great food, great value, and great people. Definitely a spot we will be returning to when we are on campus
First of all, how are you charging someone $2.50 for a spoon of guac. Secondly, the rice was absolutely disgusting. It was old and tasted as if it was cooking in coconut milk for hours (did not taste like rice). The cheese was also very old and the sour creams texture felt runny!! Its like they mixed older ingredients with water or something else to continue using it. Service was crappy as well. I only eat here because I appreciated the halal chicken but what's the point of ordering here if you are so stingy with your ingredients. The point of the bowl is to add whatever you want on it and then you pay for the protein. I was about to get charged for adding a different salsa (one salsa only). Anyway, this place was horrible. A few years ago when the staff was different, it was good and the PICO DE GALA WAS FRESH. Now everything taste OLD and as if YOU MADE IT T HOME. Do not recommend at all! I paid almost $20 for a chicken bowl. I could have went to chipotle and paid less and received more.
Warning: Avoid Z Teca York U Location! I've had multiple frustrating experiences at Z Teca and I feel like I should warn other students. First, the quality control here is pretty bad. One time I got a burrito that was literally burnt black. It was so overcooked, and when I told the employee, she argued with me, claiming it was "just over-toasted" and that it was supposed to look like that. I eat there all the time, and this was definitely not normal. After some back and forth, she finally made me a new one. Another time, I went to pay for my order. The total was $13.50, I gave the cashier $20, then realized I had a 50-cent coin in my pocket. I offered it to her to adjust my change, and she flat-out refused, saying they don’t do cash back and that I had to take whatever change they gave me. I was honestly confused. I wasn’t asking for cash back. I was just giving her 50 cents so I could get the correct change. It didn’t make sense… I’ve also seen some really questionable customer service. I watched a couple of employees charge a girl for a Coke she didn’t even order. When she asked for a refund, they refused, claiming it was "unsanitary" for them to return the item. She didn’t even open the can she was still in line. They said because she touched it they wouldn’t refund, then they said they have a policy of no refunds. I was right behind her in line and overheard the whole thing. It was a ridiculous excuse, and after some arguing, they eventually gave her the refund but only after causing a lot of unnecessary stress. Lastly, I’ve noticed the portions here are often really bad. They hardly fill the scoops when adding toppings. Honestly, it feels like management is cutting corners everywhere they can. They train employees to prioritize sales at the students expense. Their customer service is so bad because they lack common sense the manager lady has taught them to give small portions not listen to complains no refunded at any cost. I’ve had enough of bad experiences, and I definitely won’t be coming back anytime soon.
ordered a chicken bowl and the bowl consisted of 3 rice grains, a microscopic piece of cheese and maybe a lick of salsa and chicken from the employees imagination. first of all i asked for extra rice and the server was extremely rude and decided to ignore my request and added corn instead?!? when i got to the table i tried saying corn and rice to maybe find a resemblance in the words thinking maybe she misheard but i came to the realization that she just put whatever she likes, idk maybe she was hungry or smt and thought the bowl was for her. when it came to the chicken she put so little u cant even see it, maybe smell it at best because it was nowhere to be found. i asked for extra salsa and she put enough to cover one of the three gains of rice added earlier. when touching the cheese i think she thought it was biohazardous because she was touching it like it was alive and maybe would come out the container and eat her. for 17$ id expect a bowl to look majestic and at least make me full, instead it was a snack size for my snack. i am neither fat nor stingy but i felt like i was fighting for my food. the food is good its just the servers put portions as if its coming out theyre own paycheck. i didn’t ask for any premium toppings like guacamole or extra protein so i dont understand the stinginess of these employees. if you want to be treated like you are getting served at a prison cafeteria then you have found your place. theres also a chipotle couple minutes away just go there and pay less and get more food.
The service is terrible, but the food is not that bad, if u wanna get treated like your worth a nugget, come here. I got a bowl and asked for more rice, but the worker ignored me and just piled on corn, even though I never asked for it. I don’t like corn, but apparently, that’s just the start of her masterpiece in poor service. When I asked for chicken, she put on about three microscopic pieces. The chicken was so small, it was like a chicken-flavored seasoning. I then asked for salsa, and she put on a dab that was barely enough to cover a single chip. For the cheese, she acted like she was performing brain surgery, barely touching the cheese and then spreading it with the tips of her fingers. I asked for more, and she did the same pathetic thing. If she’d put a decent amount on in the first place, I wouldn’t have had to ask repeatedly. And no i’m not fat and I’m not greedy; I just want what I paid for. And for $17, I expect more than a half-empty bowl. Do yourself a favor and go to Chipotle instead, save your time and sanity.
Of all the franchised Mexican restaurants, this is by far the best. I'm frequently getting their bowls, and if you ask for extra helpings of their excellent salsas, they turn into truly delicious meals. Edit: I used to eat here twice a week. But as others have noted, the newer staff is rather stingy, turning every lunch into a fight over what's allowed to go into the bowl. Last time, the server wanted to charge 3 extra portions of salsa and 1 for beans, bring the price close to $25. Regrettably, I have stopped eating at this location.
I was the worst customer. I had the biggest order ever, it didn’t go through, they had to grill new steak, it was in the middle of a rush, and I was using my meal plan to pay for all of it, and they were still so nice to me. Thank you and I’m so sorry!!!!
z-teca Mexican Eatery (York Lanes) is a Canadian Mexican restaurant based in North York, Ontario. z-teca Mexican Eatery (York Lanes) is located at 80 York Blvd, North York, ON M3J 1P3, Canada.
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