Very good experience with purchasing products at this store. HOA was my sales associate and she is very friendly and easy to work with. I had to make some changes to my order and she was very accommodating and later called me to confirm a special order. Prices were also quite good and product which was in-stock for my order, was brought to my vehicle very quickly.
Avoid this store if you don't like wasting your time, if you like your order to be in the exact amount you paid for, and if you don't want to chase people around to get a refund. This place is dishonest and very disorganized. Out of dozens of tile stores I've been, this the worst experience trying to purchase 10 different "clearance" tiles for craft projects. – First the host "forgot" to apply a clearance discount and tried to charge TWICE the amount for my purchase. –4 types of tiles that were on display weren't available on the system, so they sold me 6 types of tiles out of requested 10. Warehouse could only find 2, so they said to get a refund for other 4. – The owner closed the front door and the warehouse door, knowing that I was coming back for refund (that was pass closing hours, but he saw that warehouse staff couldn't fulfill my order and still didn't open the door for me). Had to knock for 10 minutes to get back inside. – The owner wasted another 30 min of my time, found one of the missing tiles, and found a random substitution for other one. He gave me cash refund for 2 others he couldn't find, even though I paid with card. He said "it's bad for his system" – On arrival home I found that they packed 9 sheets of tiles instead of 10 I purchased for one of the types. But at this point it's just too much time waste to go back. Very frustrating experience, won't ever go back, won't recommend to anyone.
Not yet made a purchase but went recently to look at options and they have a decent number of options. And the staff kept a good balance of customer service and letting peruse the floor without being followed (which I like). Good service.
Love this store! They give you FREE COFFEE !!! Super large selection of tile, as well, their return policies seem fairly straight forward and are posted in store. Such a fun place to shop!
BIG FRAUD COMPANY... BEWARE .. Before buying any thing in this store.... I buy and try to return ... These guys charge me 20 % stocking charges... these guys wont take returns.... Fake guys... they force to buy and when you return they dont give your money back they with hold 20 % stocking charges it seems. please spread this across your circle buying any items from this store.. FIRST COMPANY CHARGES.. 20 % fee to return.... if you have any questions please ping me... ALL the above reviews are fake.
Visited this place yesterday after checking out Dufferin Tiles and it was a world of a difference! They offer many different options with competitive pricing and promotions here. The service here was also great....the best I've ever experienced at one of these stores. We had a young lady helping us from the moment we stepped in until we made our purchases. She was very knowledgable of the various products and all of the current promotions. Will definitely be back for future renos.
Great store. I've been going there for years - whenever I am providing tiles to a client . They have a great selection of classic and modern choices. Forget going to a big box store. Tammy really knows her stuff, can answer almost any question and will not steer you wrong - let her knowledge work for you.
Tile Solutions North York is a Canadian Tile store based in North York, Ontario. Tile Solutions North York is located at 350 Norfinch Dr, North York, ON M3N 1Y4, Canada.
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