Worst customer service, only asked for 1sugar, added too much sugar, too sweet, sleeve cover has to be put in the front pocket so that customer doesn’t have to ask and wait for it to avoid less crowd. Hope they will change this by management by putting out sleeve cover openly.
Ordered on the app from the parking lot and came all the way down, stopped in the restroom and after all that time the food is just finished being made when I arrive. I'm used to it. They hand it to me but say nothing about the latte I ordered. After 5 mins I asked and and am told 'Sorry we have no hot lattes just iced.' Fine. I am also used to being ignored until I speak up on something THEY forgot. I wait again while workers chaotically mill about and ask the same lady again about my drink. 'Ok ok' she makes like she is going to make it and then immediately buzzes off to do something else. I asked again several minutes later. I tell I have been waiting a while and she acts like she is making it again but then scurries somewhere else. I am not special, there were other customers in the same boat so I just asked for a refund on my entire order. The food would be cold and disgusting by the time the drink was made. The lady who helped me with the refund is one of the best workers there and I appreciate her. She really didn't want to do the refund but I wasn't going to reward bad management by paying for inferior product and gave the bag back. The people in charge always seem to be tiptoeing around the chaos and 10 years later it's much worse. The lady who issued the refund was annoyed with me and I am sorry for her. But honestly I don't feel bad for the management. Always well hidden when things pop off.
On last Saturday(22/09/2025) I order bagel with black coffee they took 30 minute to my make order and they misbehave with costumer mainly mentioning that brown lady. Not only that the baker didn’t change his gloves after dropping food item on ground and touch other food items from sandwich station this is serious health concern the “store manager” and “hospital authority” should take action against them so that this kind of mistake shouldn’t repeat in future.
This location has to be one of the worst I’ve been to. The customer service is bad, most items are never in stock and they aren’t clean either. Theirs always flys on the donuts! Wouldn’t come back unless it’s the only option
After standing in line for 10-15 minutes this morning and finally getting to the front of the line, the lady closed down register and told me to go to the back of the line again because she had other customers that she had to serve. Absolutely the worst service I've ever recieved at a Tim Hortons. This is for the food court location.
I recommend just going to the Tim Hortons at the corner of Keele and Wilson (outside the hospital) if you are ahead of schedule for whatever reason and think you might wanna grab a little something before work - just forget it and go elsewhere. You will be late and frustrated at the end of the ordeal. Not sure when it changed to reflect that napkins come out of employees pockets but for whatever reason that is also something completely foreign and will usually result in you ordering food and coffee with nothing to wipe your hands and face with at the end. Just a sad and over-worked location that is in desperate need of an on-site manager and more staff. Hopefully the current employees will get the support they need from such a large and already established company.
The staff are so rude. SO RUDE!!! I couldn’t believe my eyes and ears when the cashier was speaking to me. He was a middle aged man but had the attitude of teenage girl. I ordered my drink and went to wait ok the side. Then I remember I forgot to ask for milk and sugar so I called the lady who was making my drink. She didn’t hear me so I went to this guy and asked if its possible to give them ok the side. He looked at me, literally ROLLED HIS EYES and called the next customer at the cash register. I asked him if he can just answer my question which is just a simple yes or no but he said: I’m not the one who served you so not my problem. Even other customers were shocked and asked him to answer my question first but I just walked away. Teach this man some manners and customer service please.
Tim Hortons is a Canadian Coffee shop based in North York, Ontario. Tim Hortons is located at Humber River Hospital, Humber River Hospital - Level 0, 1235 Wilson Ave, North York, ON M3M 0B2, Canada.
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