They told me $35 cash, tax-free before I dropped off my clothes. When I picked them up they charged me $39.55 in cash. That’s basically robbery. Very disappointing and appears dishonest — I won’t return.
Very disappointing experience. I brought in a delicate and expensive outfit with an oil stain that I had already tried to remove at home without success. I made it very clear to the staff that if they couldn't clean it properly, they should let me know beforehand — I didn’t want the fabric to be damaged further. They confidently reassured me, even somewhat mockingly, saying “we’re professionals, not amateurs,” so I trusted them. Five days later, I picked up my clothes, paid, and left. But as soon as I stepped outside into better light, I noticed the stain was still there. I went back in and politely pointed it out, but the response I got was completely dismissive: “Yeah, that’s what it is. What do you want me to do?” No apology, no explanation, nothing. This was an extremely frustrating and unprofessional experience. I won't be returning, and I absolutely do not recommend this place to anyone who values their clothes or expects honest service.
I used their delivery service for 5 coats. 1 of them came back with the same small stain and smell it had before. Getting this issue rectified took over a month. They refused to refund that portion of the cost, picking up the coat again took over 2 weeks and getting it back another 2. I explained I needed it and had to travel and still refused to refund or expedite the process. Their delivery guy is lovely, but whoever manages the place has very poor customer service if something doesn't go right...
Completely unprofessional management. Ruined a good shirt costing $350 and staff were extremely hostile towards us, then proceeded to accuse us of fraud. If I could post with 0 stars I would. Will alter your clothing without your consent. By no means would I suggest taking your clothing here.
Extremely questionable customer service. Ruined a good shirt costing $350 and staff were extremely hostile towards us, then proceeded to accuse us of fraud. If I could post with 0 stars I would.
Have been using North York's Premium Dry Cleaners for more than a year for very fine fabrics and they are absolutely amazing to work with from every aspect! They are reliable, super friendly, responsive and treat the clothes with great care. Highly recommended!
After writing a poor review due to and unwillingness to stand behind a damaged shirt I received a call from the owner to make things right. This is the type of business I support, mistakes happen, doing the right thing separates a good business from the bad, I HIGHLY recommend this cleaner not only do they do a great job with dry cleaning, and wash and press but they are willing to make things right when occasionally things go wrong.
North York's Premium Dry Cleaners is a Canadian Dry cleaner based in North York, Ontario. North York's Premium Dry Cleaners is located at 4664 Yonge St, North York, ON M2N 5M1, Canada.
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