I'm really disappointed with my experience on Dec 3, 2025. I ordered my usual matcha marble smoothie, but the person who served me – I've never seen her before – was incredibly rude. I asked if they could make it with milk instead of water, and she acted like I was asking for the moon. She made the whole process so complicated and gave me a serious attitude. Also, her shirt was noticeably dirty, which wasn't very appealing. It's usually a simple, pleasant experience, but this time it was just frustrating. Hopefully, this gets addressed, because it's making me reconsider coming back.
Friendly Staff, but be prepared to wait very long times for any drink you order. Been here a couple times, I believe it must be all new staff, average wait time for any drink I’ve ordered has always been about 10 minutes.
The kind server, Ikmat, was working front during a busy student rush. He made my drink in a prompt manner and accommodated for my special instructions. He made my day with his smile!
I don't get why this location can never get it right. The amount of times my order is messed up from this location is ridiculous. Today no tapioca and no sugar. It's as if they can't read the label.
I’ve visited this Gong Cha in the past usually during breaks between my classes. Workers have always been friendly when I’m there, and I’ve always gotten my drink with haste. I’ve never had a problem with this location, and with YorkU campus being a bit more crowded again, I’m glad that this place is still going by smoothly especially after peak hours after classes.
This location is within YorkU and is open till later in the night. They do some really interesting flavors and also .ale most drinks without Sugar. The servers are extremely efficient considering the place is always almost crowded. The recommendations are great. I have had various of their teas but if you are a coffee drinker like me, get the coffee crema and you won't be disappointed.
The few times I've been I've had my drink made wrong (more sugar or ice than requested, powder still in the bottom, or just not the flavour I ordered) or if I've ordered the bubble waffle they either broke it or did not know how to make it. (In fairness they did offer to remake the broken one but it was an unenthusiastic offer). Just not great.
Gong Cha is a Canadian Bubble tea store based in North York, Ontario. Gong Cha is located at 95 The Pond Rd Complex 2, Unit #30, North York, ON M3J 0K9, Canada.
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