I visited the Real Fruit location at Fairview Mall today around 12 PM to order my usual apple juice, as I come here almost twice a week. Before I even finished my order, the staff member had already prepared the drink and added ice. When I politely mentioned that I wanted it without ice, she seemed irritated. When I returned to pick it up, the new juice was still very cold, and I cannot drink cold beverages because of sensitive teeth. Nevertheless, I took the juice, thanked her, and wished her a good day. She did not respond, and in addition, she gave me an unpleasant look that was quite hurtful. This experience reflects a decline in basic customer service—no greeting, no acknowledgment, and clear frustration toward a reasonable request. It is disappointing to pay for juice, show respect to staff, and yet be treated so disrespectfully. I sincerely hope management reviews staff behavior at this Fairview Mall location and reinforces proper customer service standards so customers are treated with the respect and professionalism they deserve. Today’s interaction was unnecessarily unpleasant.
We ordered the fresh French orange juice at Real Fruit Bubble Tea, and it was amazing! They squeezed the oranges right in front of us, which was great to see. They also asked if we wanted sugar or not before sealing the drink. My son loved the fresh orange juice. The price was affordable, customer service was friendly, and the place was clean. They also have a small seating area to enjoy your drinks. Highly recommend for fresh and tasty drinks!
Joke of a place. They care more about policy than customer service. I asked for a big cup for my medium drink because I would like to have a lot of ice to make it really cold. They went on about policy and how they can’t do that yet. I’ve been to three other real fruits and they did it every time. Customer service is the most important thing not arguing with the customer over a stupid thing like that and losing business because of it. I’ve read most of the reviews on here and all they do is come back and say we’re sorry we’re sorry we’re sorry. Clearly you’re not sorry or you wouldn’t keep making the same mistakes over and over again.
Bad behaviour the lady dropp the drink on my hand and she didn’t say sorry or apologize And she packed the same juice again Not just bad behaviour stupid behaviour.
The passion fruit lemon brew is great. Tapioca is unique. The portion of pearls in my drink seemed a bit less than usual, hence the 4 stars. I would try here again.
I came for the first time, since I’m visiting ordered a Mango Diamond boba! The service was super friendly! Got exactly what I asked for and taste it delicious. 10/10 recommended !
if i could give 0 out of 5 i would. I am not sure who came up with the only self service option for a bubble tea shop but this is probably the most anti consumer thing that anyone could think of. I have food allergies and there is no options for milk substitute or no sugar in the self service menu.
Real Fruit Bubble Tea is a Canadian Bubble tea store based in North York, Ontario. Real Fruit Bubble Tea is located at to Cineplex, 1800 Sheppard Avenue East, Fairview Mall Dr, North York, ON M2J 0G3, Canada.
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