I have been a customer of this store for years. They are honest, reliable and can get you furniture from anywhere you like. I have purchased many pieces from North Carolina through Brooklyn Furniture. Beds, sofas, chairs, mattresses! Great company! They are located on Bathurst, just south of Wilson. Closed on Saturday but open on Sunday at 11:00 AM. They also have an excellent delivery service.
We'd like to thank all the people at Brooklyn Furniture, Luiz, Suzan, Sharon and the movers for providing just the right dining table to our home and at an extremely good price. We searched for weeks online and finally found our favorite, by American Drew, and were pleased to find that it could be ordered in locally by Brooklyn. Thanks again.
What a wonderful store! We bought a beautiful selection of furniture and it was a great value. Amazing quality and the family who owns it takes immense pride in their business. RUN don’t walk to this store! Businesses like this are rare! Thank you Brooklyn Furniture!
Owner Louis, is amazing, through and works hard to make a good deal. I ordered and picked up an Italian bedroom set and took it all the way to Ottawa. It was a good experience and made it worth buying from Louis. Keep up the good work Louis! And I will continue to buy and recommend you to my friends and families. Thanks for your help getting us a good bed set.
Went to Brooklyn furniture to buy two bedroom sets for my boys, they are incredibly rude, They're yelling at everyone wearing their masks however they aren't even wearing their own masks properly. I wanted to spend $3000.00 for a bedroom set and they were trying to push a $15,000.00 bedroom set for my 5 year old. They treated me like I was a peasant and I would not give them my business or recommend them to anyone. no wonder why their rating is low. would give them a -10* if I could.
I saw a sofa and fell in love with it, my search to find a store that sold the sofa lead me to Brooklyn Furniture. The staff at Brooklyn were friendly, helpful and just awesome. Their pricing was great, the whole process was seamless. Delivery was quick and came by the date they had promised. I had such a good experience with Brooklyn Furniture, I would use them again and would recommend them to friends and family.
A bit of a long story here with two trips, two phone calls and a few emails for 3 small replacement parts for a Magnussen Executive desk. I know of three individuals who work at this particular store and only 1 had any experience in customer service and treated me like I wasn't an inconvenience. Sadly I cannot remember the name of the taller older gentleman who treated me quite nicely the first time in the shop. I was just there briefly(maybe 5 minutes or so) for some information regarding 2 replacement legs and 1 handle for a desk from a maker that they carry(Magnussen). You have to go through suppliers such as Brooklyn Furniture as you can't go to Magnussen directly.Great experience this time which ended after my second time in the shop and continued to get worse. Second time in the store I spoke with a man named Peter about the parts I needed replaced. After explaining what I needed replaced Peter literally said "Whats in it for us?". Not exaggerating his question there and his exact wording. I quickly answered "payment for the service ofcourse on top of delivery and cost of items".I just needed these three parts. He then left me at the the desk they have near the back left of the store to help another couple in the store. He answered about 3 different calls making me and the couple wait(about 15-20 minutes all together). After he finally came back he did indeed appologize for the wait and said he didn't mean exactly what he said when I repeated his question back to him and how rude it sounded. We then went over a catalogue, found the parts and wrote down the info for a woman named Susan who deals with parts and deliveries who wasn't there at the time and would be in the following Monday. That final part took about 5 minutes and I then left. Following Monday came and I called Susan just to confirm I could pay for the parts and delivery and what they would charge me for the service. She informed me it would be roughly 25 dollars for FedEx delivery, 17 or 14 dollars for each leg and something around 11 for the handle. No problem I said and she informed me to email her to confirm my name and info for the delivery. I emailed her a couple days later and roughly 30 minutes later I got a call. She spoke to me in a very quick and frusterated tone informing me it would be "too confusing" and would "cost a fortune" for the parts(2 legs and a handle) and due to my phone which bad reception at the time she said to email her as soon as possible which I did. Her response to my email I sent: "Hi, You did speak to me and I thought you bought the desk from us. I can't be responsible for parts for a product from another store. This is quite time consuming and we would have to charge $195 for this service and it would be a final sale. Brooklyn Furniture could not be responsible if the parts do not fit. I would have to have something in writing to that effect. Please advise by email only." Now each time I spoke to them in person I told them I bought the desk from a friend at work who bought it from there. Not sure why she said it was purchased from another store. Also I am not exaggerating the original price she quoted me over the phone vs. the new inflated price of $195. Like I said she went from roughly $65-$75 dollars to $195. A large portion of what the full price of the actual desk new would be. 200 dollars for 2 round legs 2" high x 5" in diameter and a handle the size of my index finger. My last email from her was the following: "Just to be clear we are not in the parts business and have never offered this service" This after two other gentlemen stated it shouldn't be that difficult to get the parts in. First and most likely last time I have ever put a poor review on a business. I suggest you learn from my mistake.
Brooklyn Furniture is a Canadian Furniture Store based in North York, Ontario. Brooklyn Furniture is located at 3189 Bathurst St, North York, ON M6A 2B2, Canada.
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