The store is good and I had a great experience day before I went. But today oh my god! The team lead, Sheeva (or whatever her name is) was so rude. Me my boyfriend and one of our friend we had clothes in our hands standing outside the trail room talking and shpwing our picks to each other. This arrogant lady comes in says ‘only 3 items allowed’. Now get this, I would have understood her. But the tone she used was so rude and arrogant but I let it go and told her my boyfriend is going in I am going to stand outside. Well, i have worked in customer service for a very long time and understand how busy some days can be and how one becomes irritated so I did not say anything or correct her for her tone. Next, my boyfriend comes out, takes more clothes from my hands, tries to go inside, asks this lady to please can you open the door its locked, she says ‘pick up the key do it on your own’ to which my boyfriend said what? She goes pick the key and open. My boyfriend asks her to correct her tone and she as I said being as arrogant as possible said I am not saying anything wrong, you can do it. This continued for 2-3 minutes. I am so stoked at how impolite she was and how arrogantly she had the audacity to say pick up and do it on your own. I wish no one else gets to go through this behaviour and just because of this I am not going to come back to store even though I have been a constant customer. PS: Right after us telling her we will complain to manager, she was so polite to everyone. Hypocrite!
To whom it may concern! I hope this letter finds you well. I am writing to express my sincere appreciation for your kind cooperation and assistance throughout the recent process involving the refund of my pants. Your prompt and clear instructions greatly facilitated the return procedure. I am pleased to inform you that I have successfully followed your guidance and have initiated the refund for the pants in question. Your guidance made the entire process smooth and hassle-free. Once again, I would like to extend my heartfelt thanks for your excellent customer service. It is reassuring to know that your team is dedicated to ensuring customer satisfaction. Thank you for your time and attention. Sincerely,
Worse shop i have ever been I purchased pants on Sunday and Monday pockets are torn I went to the shop I told them to exchange they said why did you wear what should I do with Purchased item I am very in happy please very appreciate to talk with manager I have not washed only worn Monday and Tuesday it happened only one day Awful customer service I have ever seen
The seller black lady in the entrance should be careful what she speaks critizing people who enters the store cause people get offended and I am not racist just realistic thank you
Unhelpful staff. Didn’t help me with the return. Make me wait for 1 hour on cash counter. And products are not to size. Rude manager. No empathy for customer.
Today I went to this store they said the entire store was buy one get one free , I really liked a top so I took 2 of the same kind when I went to pay for it they charged me 67 $ they said this top was not for buy one get one free when the bird hanging on top of it clearly mentioned it’s buy one get one free I got so sad and didn’t buy it , when I got home and checked online even the online was selling the same top for buy one get one free as its weekend promotions . I just want to tell that when you work somewhere make sure you know about all the promotions going on don’t give wrong information to customers. :( anyway I missed the offer as it was a weekend promotion
Aéropostale is a Canadian Clothing Store based in North York, Ontario. Aéropostale is located at 1800 Sheppard Ave E, North York, ON M2J 5A7, Canada.
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