The most important part in a store is to have the privacy in the fitting room, not having two of the workers run in on you and not apologizing! Very rude!
I was at the Marciano, Yorkdal location, just yesterday to return something I purchased online and ended up also purchasing a couple of items for my cousin. The staff were not only helpful but very giving of their time. I want to give special mention to Sales Associate, Saawani, who went over and above for me. She willingly put on a leather jacket so that I could send a photo to my cousin so she could get a better idea of what it looked like on. Saawani was so patient and sweet. The Manager at this location was also kind and acknowledged Saawani as one of her best employees!! I was very pleased with the service and selection of clothing at this location. I will definitely be returning in the near future
Amazing customer service from Katie and Katerina! Both are amazing at what they do, always so smiling and helping you change into different styles or different sizes without sale pressure, just pure outstanding assistance. Love shopping here!
I normally try to give 5 star reviews however the service I experienced wasn’t quite there unfortunately. I forgot her name, but it was a lady with dark hair that helped me. She was friendly and greeted me when I walked in the store. However when I wanted to try on a top and told her I wear a small, she gave me an extra small instead. So I asked for a larger size (which was still a small) while in the fitting room, and she gave me another extra small. It wasn’t until the third time was when I actually got the size I wanted. It wasn’t a frustrating experience, just questionable.
Love it in here has my exact taste and style only thing is they only go up to size 12 … my waist is small but around my hips dresses won’t go up unless they have a cut in them .. blazers/ blouses are tight fitted as well
Some of the pieces are totally wonderful, if that (bright and bold prints and colours) is your kinda style. Staff is a bit awkward, in offering the right kind of help, all of which makes for an oddly uncomfortable experience. I couldn't wait to get out for some less stuffy air.
Terrible customer service at Yorkdale. Staff not willing to help you. They judge you from the clothes that you are wearing. I always go shopping wearing gym outfit because I dont need to get the clothes off, please make yours staff cross the hallway and go learning some customer service skills on the Banana Republic and Aritizia!!!
Marciano is a Canadian Clothing Store based in North York, Ontario. Marciano is located at 3401 Dufferin St Suite 238, North York, ON M6A 2T9, Canada.
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