Sunday, We visited that store looking for rings, we spent 5mins browsing and no one approach, we saw 2 salesperson working at that time, there were a lady and a man(older age and wearing suit ) working at that time. ( there were only 1 couple at the store and the lady was serving them) .The man was playing his phone all the time without a glance until we asked the lady for help. She told the other salesperson like “there is someone in the store “. unbelievable. We have been Birks from yorkdale location couple times, and the service we received were completely different.
I had an amazing experience purchasing my first Roberto Coin piece from Gabby. She is so patient as I had visited the store multiple times looking at different products before deciding on a beautiful necklace. She gave honest advice and truly has her clients’ best interest in mind!
Great service! I ordered a wedding ring that needed to be custom made and they made sure I got it early. A very nice lady by the name Silvia helped me out and luckily I was able to get the ring before lockdown started. I'm really happy with the ring and service
My parents, sister, and brother-in-law have been clients at this Birks location for the last few years. My fiancé ended up getting my engagement ring here, and we just ordered our wedding bands a week ago. Overall, Birks at Fairview Mall has a phenomenal selection of high-end jewellery with even more precious people. I highly recommend this location, and only wish that every store and business out there had the kind of service and people that this place does. Silva in particular is phenomenal. She took the time to walk my fiancé and I through the process of wedding rings. Unlike other stores, Silva and this Birks have never been pushy about a sale. They always try to get us the best deal for high quality jewellery. They have always been patient and friendly if we or anyone in my family backtracked about a purchase. Silva is communicative, always answers my questions in store or via e-mail, and is simply a wonderful and friendly person who wants the best for all of her clients. Throughout COVID, they have had to take appointments and limit capacity in the store for obvious reasons. They have been very professional and I never mind waiting in line or to get in because I know they will never rush me through the store in order to get the next client waiting outside. Lastly, Birks has a phenomenal lifetime warranty policy as long as you get your ring inspected every 6 months. My fiancé and I live in Newfoundland, where there is no Birks location and we were worried our policy would be void because COVID prevented us from flying back to Ontario to get the ring inspected. They have been very accommodating and ensured that this would not be a problem. The warranty really is fantastic in case something does happen. I have had family accidentally damage their engagement ring badly and they were able to get the entire band re-cast for free - if the diamond had been lost then they would have replaced it entirely for one of equal or higher value.
Great customer service every single time . Love Zulfia and her team . Store manager Carlos is a sweetheart . They are so welcoming and accommodating unlike other locations I have visited in the past . Birks staff at Fairview location go above and beyond to make it an enjoyable experience . Zulfia calls me after my purchases just to make sure I am happy with my selection . That’s great customer service . Thank you I stopped by in July and they surprised me for my birthday, they actually remembered! That’s great customer service Keep it up guys . Thank you for you hard work during the pandemic.
I have been shopping at Birks Fairview mall for several years now, and love the warm, welcoming atmosphere in the store. The service is superb! Carlos and his team are always extremely helpful and make you feel like you are a family! Looking forward to doing business with them for many more years to come.
I had an excellent experience shopping at this Madison Birks location! Staff were extremely friendly and welcoming, and the store manager Carlos was very helpful in answering all my questions. They even had the watch I was looking for that was unavailable at other jewelry stores and offered a discount on top! Will definitely be a returning customer :)
Maison Birks is a Canadian Jewelry Store based in North York, Ontario. Maison Birks is located at 1800 Sheppard Ave E, North York, ON M2J 5A7, Canada.
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